Terms and Conditions

Last updated: October 23, 2026

These Terms and Conditions ("Terms") govern the use of the Contami platform ("Service"), operated by TIMIS RAZVAN VASILE PERSOANA FIZICA AUTORIZATA, CUI 53126043, trade register no. F2025051481008, with registered office at Strada Dionisie Roman, Nr. 3, Bl. A.1.1, Sc. 1, Et. 3, Ap. 26, Cluj-Napoca, Cluj County, Romania ("Provider").

By creating an account and accepting these Terms, the PFA (identified by CUI) enters into a contract with the Provider. The person accepting these Terms confirms they have the right to act on behalf of the PFA. Please read carefully.

1. Definitions

Service — the Contami web platform, accessible at contami.ro, including all features offered (invoicing, expense tracking, journal register, bank import, e-Factura, document storage)
User — the professional entity (PFA or individual enterprise), identified by CUI, on whose behalf an account is created. The natural person administering the account acts on behalf of the User
Account — the account created by the User to access the Service
User Data — all data, documents and information entered by the User into the Service

2. Nature of the Service

2.1. The Service is a financial management software tool designed for PFAs (sole proprietors) in Romania.

2.2. The Service does NOT constitute:

Accounting or certified accounting services
Tax or legal advice
Representation before authorities (ANAF, etc.)

2.3. The User understands that the Service provides tools for organizing and generating financial documents, and that responsibility for the accuracy of entered data, issued invoices and tax declarations lies exclusively with the User.

2.4. Beta status. The Service is currently in early access (beta) stage. Features may be modified, added or removed without prior notice. The Provider does not guarantee the continuity or stability of any particular feature during this period. Data entered during the beta period will be migrated to the final version to the extent technically feasible, however the Provider does not guarantee complete data migration. The User is encouraged to periodically export their data.

2.5. The Service is provided "as-is" and "as-available", without warranties of any kind, express or implied. The Provider does not warrant that the Service will be free of errors, interruptions or vulnerabilities.

3. Eligibility

3.1. The Service is intended exclusively for professional use (B2B). By creating an account, the User confirms they are acting as a professional (PFA, individual enterprise or other form of professional organization), not as a consumer.

3.2. Consumer protection legislation (OG 21/1992, Law 193/2000) does not apply to the contractual relationship between Provider and User.

4. Pricing and Payment

4.1. During the early access (beta) period, the Service is offered free of charge. No payment information is required.

4.2. The Provider reserves the right to introduce paid subscription plans after the beta period ends. The introduction of pricing will be communicated to Users at least 30 days before taking effect, via email and in-Service notification.

4.3. Upon introducing pricing, the Provider will publish on the platform details regarding:

Available subscription plans and their prices
Billing cycle (monthly or annual)
Accepted payment methods
Refund policy, if applicable

4.4. If the User does not wish to continue using the Service under the new pricing, they may close their account per Section 14, without penalties.

5. Contract Formation

5.1. The contract is concluded electronically through the following steps:

Creating an account via email authentication (magic link) or Google/GitHub
Completing PFA details (CUI, name, address)
Reviewing and, where needed, correcting the details pre-filled from the trade registry
Pressing the button that confirms account creation, below which a notice states that by this action the User accepts the Terms and Conditions and the Privacy Policy, both reachable through links next to the button

5.2. These Terms are stored and permanently accessible at contami.ro/terms. The User may save or print a copy at any time.

5.3. Before completing registration, the details pre-filled from the trade registry are shown in editable fields, and the User may review and correct them directly in the form, as well as through standard browser functions (back, field editing).

5.4. The contract may be concluded in Romanian or English, at the User's choice.

6. Account

6.1. The User is responsible for the security of their account and for all activities conducted through it.

6.2. The User agrees to provide accurate and up-to-date information when creating their account.

6.3. The Provider reserves the right to suspend or close accounts that violate these Terms.

7. Use of the Service

7.1. The User agrees to use the Service only for lawful purposes and in compliance with Romanian legislation in force.

7.2. The following are prohibited:

Using the Service for fraudulent or illegal activities
Attempting to access other Users' data
Interfering with the operation of the Service (cyber attacks, automated data collection, etc.)
Reselling or sublicensing the Service without the Provider's consent

8. e-Factura and ANAF Communication

8.1. The Service offers the functionality to transmit electronic invoices to ANAF through the SPV system (e-Factura).

8.2. Transmission is based on data entered by the User. The Provider does not verify or validate the accuracy of fiscal data (CUI, amounts, VAT, etc.) before transmission.

8.3. The User is solely responsible for:

The accuracy of data in transmitted invoices
Compliance with legal transmission deadlines
Compliance with tax legislation in force

8.4. The Provider does not guarantee acceptance of invoices by ANAF and is not liable for rejections caused by incorrect or incomplete data.

9. Automated Processing and Artificial Intelligence

9.1. The Service uses artificial intelligence (AI) technologies to assist the User across various platform features (for example, automated document processing, suggestions, classifications).

9.2. The results of automated processing are informative and indicative only. The User is responsible for verifying and validating extracted data before using it for tax or accounting purposes.

9.3. The Provider does not guarantee the accuracy, completeness or correctness of automated processing results and is not liable for errors, omissions or incorrect interpretations generated by AI systems.

9.4. For the AI features, the documents and data required are transmitted to third-party AI service providers, established in the European Union or the United States of America, directly or through an intermediary platform, solely for the purpose of providing the Service's AI features. These providers are selected on the basis of contractual commitments that expressly provide that transmitted data is not used to train or improve AI models. Where the provider offers that option, calls are configured so that data is not stored after processing. Details in the Data Processing section (DPA).

9.5. The Service does not make automated decisions with legal or significant effects on the User. All AI processing results are presented as suggestions, and the final decision always belongs to the User.

10. Service Availability

10.1. The Provider makes reasonable efforts to maintain the Service available, but does not guarantee uninterrupted availability.

10.2. The Service may be temporarily unavailable due to:

Planned or emergency maintenance
Infrastructure provider issues
Unavailability of external services (ANAF SPV, BNR, email providers)
Force majeure

10.3. The Provider will use reasonable efforts to notify Users in advance about planned maintenance periods.

11. Intellectual Property

11.1. The Service, source code, design, trademark and documentation are the property of the Provider and are protected by Romanian and international copyright and intellectual property laws.

11.2. The User receives a limited, non-exclusive, revocable license to use the Service in accordance with these Terms.

11.3. User Data remains the property of the User.

12. Limitation of Liability

12.1. To the maximum extent permitted by law, the Provider's total liability to the User, regardless of cause, is limited to the amounts paid by the User for the Service in the 12 months preceding the event giving rise to liability. During the beta period (when the Service is free), the Provider's total liability is limited to EUR 100.

12.2. The Provider is not liable for:

Indirect, incidental, special or consequential damages
Loss of profits, data loss or business interruptions
Fines, penalties or sanctions imposed by ANAF or other authorities
Errors in tax calculations caused by incorrect data entered by the User
Errors, omissions or incorrect interpretations generated by automated artificial intelligence processing
Losses caused by unavailability of external services (ANAF, BNR, etc.)
Losses caused by unauthorized access to the User's account due to the User's negligence
Actions, omissions or failures of third-party providers (including infrastructure providers, email services, AI services, ANAF)

12.3. Exclusion of implied warranties. To the maximum extent permitted by law and in accordance with the B2B nature of the contractual relationship, the Provider excludes all implied warranties, including warranties of conformity, fitness for a particular purpose or absence of hidden defects (art. 1695-1708 of the Civil Code).

12.4. The limitations in art. 12.1 and 12.2 do not apply in cases of willful misconduct (fraud) or gross negligence by the Provider, in accordance with art. 1355(4) of the Civil Code.

12.5. Except for the cases in art. 12.4, these limitations apply to the extent permitted by Romanian law. Between professionals, liability limitation clauses have full force under art. 1355 of the Civil Code.

13. Personal Data Processing (DPA)

13.1. In the relationship between the User and the Provider:

The User (the PFA, identified by CUI) is the data controller for the data of their clients, suppliers and employees entered into the Service
The Provider is the data processor processing this data on behalf of the User

13.2. The Provider undertakes to:

Process data only according to the User's instructions and for the purpose of providing the Service
Implement adequate technical and organizational security measures
Notify the User without undue delay in case of a data security breach
Assist the User in fulfilling obligations towards data subjects (access, deletion, portability)
Delete data upon contract termination, after the User has had the opportunity to export it

13.3. List of sub-processors used by the Provider:

Hetzner Online GmbH (Germany) — infrastructure and hosting
Amazon Web Services (AWS) (EU — eu-central-1, Frankfurt) — transactional email sending and receiving (login links, notifications, inbound document forwarding, messages sent to the support address or to any other @contami.ro address); storage of the documents held in the Service (uploaded, generated or received, including declarations, e-invoices and export archives) and of database backups
Chatwoot (hosted by the Provider in the EU) — the support conversation platform for WhatsApp, email and live chat
Meta Platforms Ireland Ltd (Ireland, EU) — sending login codes over WhatsApp
Third-party AI service providers (EU/USA), directly or through an intermediary platform — automated document processing, AI assistance and drafting of support conversation replies. The current list is available on request, at the contact address at the end of these Terms.
GitHub Inc. (USA) — technical reports for complaints and bugs, created without personal data
Google LLC (USA) — Google Drive document storage (optional integration, at User's request)
ANAF (Romania) — e-Factura transmission (at User's request)

13.4. International data transfers. Certain sub-processors (third-party AI service providers and intermediary platforms, Google LLC) may be established in the United States of America. Meta Platforms Ireland Ltd may also transfer WhatsApp login codes onward to Meta Platforms Inc. (USA) under its own terms. The transfer of personal data to these sub-processors is carried out on the basis of Standard Contractual Clauses (SCCs) adopted by the European Commission, pursuant to art. 46(2)(c) of the GDPR, accompanied where appropriate by supplementary technical protection measures (encryption in transit and at rest). The User may request additional information about the applicable safeguards at the contact address indicated at the end of these Terms.

13.5. The Provider will notify the User 30 days before adding a new sub-processor.

13.6. For complete details about data processing, see the Privacy Policy.

14. Contract Termination

14.1. The User may close their account at any time from the Service settings.

14.2. Upon account closure:

The User has 30 days from the moment of initiating closure to export their data. Export is available in CSV format (for tabular data: invoices, expenses, journal register, clients) and PDF format (for individual invoices and journal register). The export function is accessible from the Service settings
After the 30-day period expires, all data will be permanently deleted, except consent data (retained 5 years as legal proof per GDPR art. 7.1)
The Provider is not responsible for archiving the User's fiscal documents. The User is responsible for exporting and archiving their data in accordance with legal obligations before the 30-day period expires

14.3. The Provider may terminate the contract with 30 days notice in case of:

Violation of these Terms by the User
Discontinuation of the Service

14.4. In cases of serious violations (fraud, illegal activities, cyber attacks, attempts to access other Users' data), the Provider may immediately suspend access to the Service, without prior notice, with definitive termination to be communicated as soon as possible.

14.5. The following sections survive termination of the contract: Section 11 (Intellectual Property), Section 12 (Limitation of Liability), Section 13 (DPA — regarding data deletion), Section 16 (Limitation Period), Section 17 (Governing Law) and Section 20 (Final Provisions).

15. Modification of Terms

15.1. The Provider reserves the right to modify these Terms.

15.2. Changes to the User's detriment (price increases, narrowing of the User's rights, broader limitations of the Provider's liability, reduction of the Service) will be notified at least 30 days before taking effect, via email and/or in-Service notification.

15.3. All other changes (clarifications, new features, adaptations to legal requirements, changes to the Provider's identification details, additional rights for the User) take effect on publication, without prior notice.

15.4. Regardless of the type of change, except for the assignment to a successor entity under Section 20.4 (which is notified without a new acceptance), the account owner will be redirected to an acceptance page upon next login. Acceptance on that page constitutes the User's consent to the new Terms. Use of the Service cannot continue without explicit acceptance of the new Terms. If the User does not agree with the new Terms, they may close their account per Section 14.

16. Limitation Period

16.1. Any action in connection with these Terms or the use of the Service must be initiated within 1 (one) year from the date the claim arose. After expiration of this period, the right to action is prescribed.

16.2. This provision applies to the extent permitted by Romanian law, between professionals, in accordance with art. 2515 of the Civil Code.

17. Governing Law and Jurisdiction

17.1. These Terms are governed by Romanian law.

17.2. Any dispute shall be resolved by the competent courts of Cluj-Napoca, Romania.

18. Force Majeure

18.1. Neither party is liable for failure to perform obligations caused by force majeure events (natural disasters, wars, pandemics, government regulations, major internet infrastructure failures).

19. Cookies

19.1. The Service uses strictly necessary cookies for platform operation (authentication, session preferences, CSRF protection). These cookies do not require consent pursuant to art. 4(5) of Law 506/2004, as they are essential for providing the Service requested by the User.

19.2. The Service does not use advertising or user tracking cookies. Usage analytics are collected without cookies (see Section 19.3).

19.3. The Service measures usage without cookies. On public pages it logs each page view with the page, the referrer and a visitor hash, a truncated keyed hash of the IP address and browser string computed with a salt that changes daily; the IP address and browser string are not stored. When you create an account, that event is logged with your user identifier and the visitor hash of the same request. Inside the authenticated application, the Service logs sign-up and first-use milestones (completing onboarding, issuing the first invoice, the first e-invoice submission to ANAF) with your user and company (tenant) identifiers and no other personal data: no email, name, tax identification number or amount. No session is recorded and the log lines are kept with the application logs in the EU.

20. Final Provisions

20.1. If any provision of these Terms is declared null or unenforceable, the remaining provisions shall remain in force.

20.2. These Terms constitute the entire agreement between the Provider and the User regarding the use of the Service.

20.3. The Romanian language version of these Terms is the officially binding version. Any translation is provided for informational purposes only.

20.4. The Provider may assign these Terms, together with all related rights and obligations, including the data processing agreement in Section 13, to a successor legal entity that takes over the operation of the Service (for example, a company set up by the Provider), in accordance with art. 1315-1320 of the Civil Code. The User gives advance consent to this assignment and will be notified at least 30 days in advance by email and/or notification in the Service. The assignment does not change the User's rights and does not require a new acceptance of the Terms. If the User does not agree with the new Provider, they may close the account in accordance with Section 14.

20.5. The User may not assign these Terms or the rights under the contract without the Provider's written consent.

Contact: [email protected] — We respond within 5 business days.

Provider: TIMIS RAZVAN VASILE PERSOANA FIZICA AUTORIZATA, CUI 53126043, trade register no. F2025051481008, Strada Dionisie Roman, Nr. 3, Bl. A.1.1, Sc. 1, Et. 3, Ap. 26, Cluj-Napoca, Cluj County, Romania